Customer Service & Feedback

Delivery Information

Delivery Charges (FREE)

All orders through online-cufflinks are dispatched free of charge to any address in the UK.

Delivery Times

Estimated delivery time is 3 - 5 working days (excluding weekends) on all orders. If we are unable to dispatch your order in time due to stock limitations we shall notify you by telephone and/or email.

Delivery Options

As standard, all orders are sent out with Royal Mail First Class or Royal Mail Recorded Delivery. At this time, no alternative delivery options are available.

Returns Policy

Our Policy

We understand that occasionally you may need to return your purchased goods. We are able to fully refund you under most circumstances. Please ensure that you have read our returns policy in its entirety before purchasing from online-cufflinks. We may or may not cover the delivery cost of your return (or indeed the cost of sending an alternative) depending on the situation under which goods are being returned.

In the unlikely event that you wish to return your goods, you may do so by following our returns procedures below:

Important Information

Please note: ALL returns MUST include a covering letter, briefly explaining your reason for the return. ALL returns MUST also include your order number which you recieved when you placed the order with us. Ideally, please include a printed copy of your order confirmation page. Failure to include these two documents may result in problems dealing with your return.

When returning your goods we advise that you use Royal Mail recorded delivery - this is the maximum expense for which we can refund you. We can only proceed with your case once we recieve your goods back. If your returned items go missing in the post without having sent them recorded delivery, you will need to take it up with whichever company you used for your return.

Online Cufflinks
Returns Department
9 Malyon Close
Braintree
Essex
CM7 2QZ

Defective Items

If you have received a defective item, you may return the product within 30 days of purchase and choose either a direct replacement, alternative product or a full refund. We will dispatch your alternative item(s) free of charge and refund you the cost of returning the item to us (please read "important information" above, for general returns details).

Unwanted Items

Items which are unwanted (no longer required) can be returned up to 14 days after purchase, providing that they are unused and in resalable condition. If you have simply ordered a product in error and it is not defective, then you will need to return it at your own cost. please read "important information" above, for general returns details).

Engraved Items

Personalised (engraved) items are exempt from this agreement, unless they are defective. The engraving font and size are chosen by the engraver unless otherwise stated. Items will be engraved exactly as specified, so please ensure you've spell-checked your required engraving text before submiting your order. We are unable to accept any returns on engraved items unless they are defective.

Terms & Conditions How To Purchase Goods
Accepted Payment
Is my transaction secure?
What if I have problems ordering?
What if I do not receive my goods?
When is my credit card debited?
What happens if my card authorisation fails?
What risks are involved in buying online?

How To Purchase Goods

From within the order processing page you can subscribe to our mailing list - by doing this you will be entitled to various promotions that we run. It also enables us to store your personal information to assist you when checking out. This information will be stored in a 'cookie' on your computer. We will not store any such information on our system, in order to protect your privacy. The only details we cannot store are your credit card details.

Accepted Payment

Paying online is simple, we accept Mastercard, Visa and Switch debit cards. For more details see above. If you place an offline order you will be contacted by one of our representatives to arrange payment - this will usually be by cheque or postal order. Please make cheques payable to:

Online-Cufflinks
9 Malyon Close
Braintree
Essex
CM7 2QZ
UK

VAT no: we are not currently VAT registered.

Is my transaction secure?

Every on-line transaction made within Online-Cufflinks is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. You are far safer using your credit card within AKB Marketing than you are in a restaurant in your local high street. We take the issue of security very seriously and have taken every step possible to protect you. Our servers sit behind a state of the art hardware firewall and the computer that handles the card services is a bastion host of the ishop mall servers, and not accessible from the Internet. We have employed the services of one of the countries' leading security experts who regularly monitors and updates our systems.

What if I have problems ordering?

Common reasons for problems when pressing the order button are;
i) You are using an old browser that doesn't support SSL encryption.
ii) You are browsing from behind a corporate firewall that will not allow secure connections. Speak to the system administrator at your office. They will either rectify the problem or you will have to order from another location. To check, point your browser to https://www.microsoft.com/ if you cannot connect to the Microsoft secure server it is likely that one of the above faults apply.
If you are able to connect to Microsoft please call our hotline number and report the fault to us. We will assist you if we can.

What if I do not receive my goods?

If you do not receive your goods after the appropriate period of time, please contact us. We will strive to resolve the issue immediately.

When is my credit card debited?

Your card will normally be debited on the date that your order is placed. An authorisation takes place when you place your order. This simply guarantees that the funds are available on your card and that payment will be made to us. This authorisation remains valid for ten days. We are able to cancel or refund individual items of your order should this become necessary.

What happens if my card authorisation fails?

If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised. We will receive your order anyway and may contact you to arrange for alternative methods of payment.

What risks are involved in buying online?

All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted over the bank's private X25 network for authorisation and payment transactions. You are protected because the transaction was carried out as 'Cardholder not present.' This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive what you ordered.

This does not affect your statutory rights as a consumer

Contact Information

Email

Our preferred method of communication is by email for its speed of transit:

Sales enquiries: sales@online-cufflinks.co.uk

Returns Address

Please note: we are an internet shopping website and the address given below is for returns ONLY. We do not have a shop floor for customers to come and browse/pay for goods. Our entire product range can be viewed here at online-cufflinks where you can safely and securely place your order online.

Online Cufflinks
Returns Department
9 Malyon Close
Braintree
Essex
CM7 2QZ

Feedback

We'd love to hear from you with any feedback you may have for us. Impressed by our fancy website? Love our product range? Or perhaps we took too long delivering your goods. Whatever feedback you have for us, please submit it using the provided form.

Please note: This form is for feedback only, and should not be used for general enquiries or aftersales support.

Your Name: *

Order Number (if applicable):

Feedback: *

Please note: '*' denotes required field.